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Terms & Conditions

Welcome to ADIV Gifts Collection. By accessing or using our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

This website is operated by ADIV Gifts Collection. Throughout the site, the terms “we,” “us,” and “our” refer to ADIV Gifts Collection.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Services

ADIV Gifts Collection offers personalized gifting products including:

  • Gift boxes and hampers

  • Apparel and accessories

  • Personalized and made-to-order items

  • Seasonal and specialty gift collections

Because many of our products are customized or handmade, slight variations in color, placement, packaging, or design may occur.

3. Personalization Accuracy

Customers are responsible for ensuring all personalization details submitted are accurate, including:

  • Names

  • Spellings

  • Dates

  • Messages

  • Sizes

  • Addresses

ADIV Gifts Collection is not responsible for errors provided by the customer during checkout or customization.

Please review your order carefully before submission.

4. Order Processing & Production Time

Most personalized orders require processing and production time before shipping.

Estimated timelines may vary depending on:

  • Product type

  • Customization requirements

  • Seasonal demand

  • Shipping destination

Production and delivery estimates are not guaranteed delivery dates.

5. Pricing & Payments

All prices are listed in applicable currency and are subject to change without notice.

We reserve the right to:

  • Correct pricing errors

  • Refuse or cancel suspicious orders

  • Limit quantities purchased

Payment must be completed before order processing begins.

6. Shipping & Delivery

We aim to package and ship all orders with care.

However, ADIV Gifts Collection is not responsible for:

  • Delays caused by shipping carriers

  • Incorrect addresses submitted by customers

  • Lost or stolen packages marked as delivered

  • Customs delays or fees for international orders

Customers are responsible for providing accurate shipping information.

7. Returns, Refunds & Exchanges

Due to the personalized nature of many of our products, customized items are generally non-refundable and non-returnable unless:

  • The item arrives damaged

  • The wrong item was sent

  • There is a production defect

If there is an issue with your order, please contact us within 48 hours of delivery with photos and order details.

Non-personalized items may be eligible for return based on approval and condition.

8. Cancellations

Orders may only be canceled within a limited timeframe before production begins.

Once customization or production has started, orders cannot be canceled or modified.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Product designs

  • Images

  • Graphics

  • Text

  • Branding elements

belongs to ADIV Gifts Collection and may not be copied, reproduced, or used without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Submit false information

  • Attempt to interfere with website security or operations

  • Use our content without permission

11. Limitation of Liability

ADIV Gifts Collection shall not be held liable for:

  • Indirect or incidental damages

  • Delays beyond our control

  • Misuse of products

  • Delivery issues caused by third-party carriers

Our total liability shall not exceed the amount paid for the product purchased.

12. Privacy

Your personal information is handled according to our Privacy Policy. By using this website, you consent to the collection and use of information necessary to process orders and improve customer experience.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

ADIV Gifts Collection
Email: adivgiftscollection@gmail.com
Instagram/Facebook: @adivgiftscollection/@ADIVCollections

14. Acceptance of Terms

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Terms & Conditions