Refund & Return Policy

At ADIV Gifts Collection, we put care and intention into every order. Because many of our products are personalized and made-to-order, please review our refund and return policy carefully before making a purchase.

1. Personalized & Custom Items

Due to the customized nature of our products, personalized items are generally:

• Non-refundable

• Non-returnable

• Non-exchangeable

This includes items with:

• Custom names

• Personalized messages

• Custom designs

• Special requests

• Made-to-order modifications

Please double-check all customization details before placing your order.

2. Damaged, Defective, or Incorrect Orders

If your order arrives:

• Damaged

• Defective

• Incorrect

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

Once reviewed and approved, we may offer:

• A replacement

• Store credit

• A partial or full refund (depending on the situation)

3. Non-Personalized Items

Eligible non-personalized items may qualify for returns or exchanges if:

• The item is unused and in original condition

• The return request is made within the approved return period

• The item is returned in original packaging where possible

Customers may be responsible for return shipping costs unless the error was caused by us.

4. Order Cancellations

Orders may only be canceled within a limited timeframe after purchase.

Once production or customization has started, cancellations or modifications may no longer be possible.

5. Shipping Issues

ADIV Gifts Collection is not responsible for:

• Delays caused by shipping carriers

• Lost or stolen packages marked as delivered

• Incorrect shipping addresses entered by customers

Please ensure all shipping information is accurate before completing checkout.

6. Refund Processing

Approved refunds will be processed back to the original payment method.

Please allow several business days for the refund to appear depending on your payment provider or bank.

7. Sale & Promotional Items

Sale items, discounted items, and promotional purchases may be final sale unless otherwise stated.

8. Contact Us

If you experience an issue with your order or have questions regarding this policy, please contact:

ADIV Gifts Collection
Email: adivgiftscollection@gmail.com
Instagram/Facebook: @adivgiftscollection

We appreciate your support and the opportunity to help make gifting more meaningful.