Refund, Return & Cancellation Policy

ADIV Gifts Collection
Effective Date: October 29, 2026

At ADIV Gifts Collection, we carefully source, personalize, curate and package gifts for our customers.

Because many of our products are purchased specifically for individual orders, our return and cancellation policies differ from those of traditional retail stores.

Please review this policy before placing an order.

1. General Return Policy

All sales are generally final for change-of-mind purposes.

We do not ordinarily accept returns or provide refunds because a customer changes their mind, no longer needs the gift, or decides they would prefer another product.

This policy applies to individually sourced products, gift boxes, gift baskets, hampers and personalized gifts.

Exceptions may be made at ADIV's discretion or where required by applicable consumer protection law.

2. Personalized and Customized Products

Products personalized with names, photographs, dates, messages, designs or other customer-specific details are not eligible for voluntary change-of-mind returns, exchanges or cancellations once customization has begun.

Customers are responsible for reviewing the personalization details they provide.

If an error results from ADIV's production or customization process, we will assess an appropriate correction, replacement or refund.

This restriction does not affect remedies required by law.

3. Gift Boxes, Baskets and Hampers

Once products have been sourced and assembled into a curated gift box, basket or hamper, we do not ordinarily accept change-of-mind returns or exchanges.

This is because each collection is prepared for a specific order and may include customized packaging, arrangements and sourcing services.

Where a product is defective, incorrect, damaged or materially different from the confirmed order, customers may contact us for assistance and any applicable remedy.

4. Non-Personalized Products and Exchanges

ADIV may consider an exchange for an eligible non-personalized product at its discretion.

To request an exchange, customers should contact us within 48 hours of delivery.

The product should be unused, unopened where applicable, and in its original condition.

Approval depends on product type, availability and the circumstances of the request.

Customers may be responsible for additional shipping or price differences for voluntary exchanges.

An exchange is not guaranteed.

5. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect or materially different from the confirmed order, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue and photographs where available.

We will review the circumstances and offer an appropriate remedy, which may include correction, replacement, exchange or refund.

The 48-hour reporting request does not limit any rights or remedies available under applicable law.

6. Product Availability After Checkout

Some products displayed on our website are sourced from third-party retailers after an order is placed.

Although we make reasonable efforts to maintain accurate listings, retail availability may change before an item is purchased.

If a selected item becomes unavailable after checkout, we will contact the customer to discuss available options, including:

- An alternative product, subject to customer approval.

- Removal of the unavailable item with an appropriate refund.

- Cancellation and refund of the affected order where an acceptable alternative cannot be arranged.

We will not make a materially different substitution without customer approval.

Customers will not be required to accept store credit instead of a refund owed for an unavailable product.

7. Standard Order Cancellations

Customers may request cancellation before sourcing, customization, assembly or other order preparation begins.

ADIV may begin processing orders shortly after payment, sometimes within 24 hours.

Once sourcing or preparation has begun, voluntary change-of-mind cancellations will generally not be accepted.

Any cancellation fees or deductions must have been clearly disclosed, lawfully agreed upon and permitted under applicable law.

Customers retain all statutory cancellation rights.

8. Rush Orders

Rush orders receive priority sourcing, preparation or customization.

Because work may begin immediately after checkout, voluntary change-of-mind cancellations are not accepted once rush-order processing has begun.

This restriction does not affect cancellation or refund rights required by applicable law.

9. Shipping and Delivery Concerns

Customers are responsible for providing accurate delivery information.

If a parcel is delayed, lost, damaged or marked delivered but not received, please contact ADIV so we can investigate the issue with the delivery provider.

We will assess the circumstances and any applicable contractual or legal obligations.

Nothing in this policy excludes responsibility that ADIV cannot lawfully disclaim.

10. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider.

Refunds required by law will be issued within the applicable legal timeframe.

11. Consumer Rights

Nothing in this policy limits or excludes any rights customers may have under Manitoba's Consumer Protection Act or other applicable consumer protection legislation.

12. Contact Information

ADIV Gifts Collection
Email: adivgiftscollection@gmail.com
Instagram/Facebook: @adivgiftscollection