Product Availability & Substitution Policy

ADIV Gifts Collection
Effective Date: October 29, 2026

At ADIV Gifts Collection, we carefully select and source gifts from trusted retailers, suppliers and brand partners to provide our customers with thoughtful gifting options.

1. Product Availability

Some products displayed on our website are sourced from third-party retailers after customers place and pay for their orders.

Although we make reasonable efforts to keep product listings accurate, availability may change without notice.

An item appearing as available or in stock on our website does not guarantee that it will remain available when we begin sourcing.

2. Availability After Checkout

If a purchased item becomes unavailable, ADIV Gifts Collection will notify the customer as soon as reasonably possible.

Customers may be offered the following options:

  • Select an available alternative product.

  • Remove the unavailable item and receive an appropriate refund.

  • Cancel the affected order and receive a refund where an acceptable alternative cannot be arranged.

Any additional charges for an alternative product will require customer approval.

3. Product Substitutions

We understand that every gift is selected with a particular recipient and occasion in mind.

We will not replace a specifically selected product with a materially different item without customer approval.

Where customers order products described as assorted or curated selections, such as scented candles, mugs or gift accessories, ADIV may select an available product within the agreed size, style, quality, value and preferences.

4. Gift Boxes, Baskets & Hampers

Some gift collections contain products that may vary depending on seasonal or retail availability.

Where substitutions are necessary, ADIV will aim to maintain the agreed theme, quality and overall value of the collection.

Any material change to a specifically selected product or essential component will require customer approval.

If an unavailable component cannot be replaced with an acceptable alternative, we will discuss an appropriate adjustment, refund or cancellation with the customer.

5. Product Images & Descriptions

Product images are provided to illustrate the selected item or gift style.

For products advertised as assorted selections, the exact colour, fragrance, packaging or design may vary within the agreed specifications.

For specifically identified branded products, we will make reasonable efforts to supply the product shown and described in the confirmed order.

6. Pricing & Refunds

All product prices are displayed in Canadian dollars unless otherwise stated.

Any applicable taxes, delivery charges and additional service fees will be disclosed before checkout.

If a product becomes unavailable after payment, ADIV will not charge customers for an unapproved replacement.

Where a refund is due, it will be processed according to applicable consumer protection law and our Refund & Return Policy.

7. Customer Communication

We will make reasonable efforts to contact customers promptly regarding unavailable products or proposed substitutions.

If we cannot obtain the customer's approval for a material substitution, we will not proceed with that substitution.

Where an order cannot be fulfilled as agreed, we will arrange an appropriate cancellation or refund.

8. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection legislation.

9. Contact Us

For questions regarding product availability or substitutions, please contact:

ADIV Gifts Collection

Email: adivgiftscollection@gmail.com
Instagram/Facebook: @adivgiftscollection