Privacy Policy

At ADIV Gifts Collection, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party payment providers)

Order & Personalization Information

  • Gift messages

  • Personalized names or text

  • Product preferences

  • Uploaded customization details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website activity and usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Personalize products

  • Communicate order updates

  • Respond to customer inquiries

  • Improve website experience

  • Send marketing emails or promotions (only if you opt in)

  • Prevent fraud and protect our business

AI Gift Assistant & Automated Recommendations

ADIV Gifts Collection may provide an AI-powered gifting assistant on our website to help customers discover gift ideas, explore products, receive personalized recommendations, and make gifting decisions.

When you interact with our AI gifting assistant, we may collect and process information you voluntarily provide, including:

  • Gift recipient preferences, interests, and occasions

  • Budget and product preferences

  • Gift messages and personalization requests

  • Questions, messages, and other information shared during conversations

This information is used to provide relevant gift recommendations, respond to inquiries, and assist with our gifting services.

Our AI gifting assistant may be powered by a third-party technology provider that processes information submitted through the assistant on our behalf. Information may be processed or stored outside Canada, depending on the provider and its services.

AI-generated recommendations are provided for convenience and may not always reflect current product availability, pricing, or suitability. Final product details are confirmed through our ordering process.

Please avoid sharing sensitive personal information, including payment card details, passwords, or confidential information, through the AI assistant.

Where applicable, conversation information may be retained to support customer inquiries, improve our services, and maintain business records, subject to our data retention practices.

You may contact us at adivgiftscollection@gmail.com with questions about how information shared through our AI gifting assistant is handled.

3. Payment Security

We do not store your full payment information on our servers.

Payments are processed securely through trusted third-party payment providers. We encourage customers to review the privacy policies of those providers as well.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic and shopping behavior

  • Enhance user experience

You may disable cookies through your browser settings, though some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties only when required to operate our business, including:

  • Shipping carriers

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

These parties are only given the information necessary to perform their services.

6. Marketing Communications

If you subscribe to our newsletter or promotions, you may receive occasional emails about:

  • New products

  • Gift ideas

  • Promotions

  • Seasonal collections

You can unsubscribe at any time using the link provided in our emails.

7. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To make a request, please contact us using the information below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites or social platforms. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Updates will be posted on this page with the revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

ADIV Gifts Collection
Email: adivgiftscollection@gmail.com
Instagram/Facebook: @adivgiftscollection

13. Consent

By using our website, you consent to this Privacy Policy and the collection and use of information as described above.